Coming for an appointment

Our new Outpatients Department opened in November 2016. It forms part of the bright and airy main entrance atrium and was the first section of the hospital extension to open to patients.

The department was designed and built in consultation with patients and families and features:

• spacious waiting areas
• large, bright consulting rooms
• self-service check-in screens
• electronic call screens to call you to your appointment
• dedicated outpatient X-ray room

Getting to the Outpatients Department

The Outpatients Department is accessed from the new main entrance on Clarkson Street.

Please aim to arrive 15 minutes before your appointment time so we can measure your child’s height and weight.

Arriving for your appointment

When you get into the atrium you’ll see check-in screens on the wall to the left of the central reception desk, next to the lifts. You can use these to let us know that you’ve arrived for your appointment. If you’d prefer to speak to a member of staff, just go to the reception desk and someone will be able to help.

Once you’re checked in you can take a seat in one of the waiting areas.

Keep an eye on the call screens – these will display your child’s name and will tell you which room you need to go to. If there is a reason why you don’t want your child’s name appear on the screens just speak to a member of reception staff when you arrive and they will make alternative arrangements.

If you’d prefer to wait in a quiet room/area, please contact PALS or the Outpatients Department prior to your visit so we can make arrangements for you.

Clinic areas

The Outpatients Department has an orange area and a blue area which contain all the consulting rooms and other rooms used for blood tests, skin prick tests and weighing and measuring patients. There’s also an X-ray room and a plaster room. You may visit more than one of these rooms depending on the reason for your appointment.

There are some smaller waiting areas outside the clinic rooms where you may be asked to wait between tests. These have their own call screens so look out for the notification when we are ready to see you.

Patients over the age of 14 are given the opportunity to be seen alone for part of their appointment and family members are welcome to wait in these smaller waiting areas during this time.

Each area has a staff base and clerks are stationed near the clinic rooms. If you need pointing in the right direction any of our staff will be happy to help.

Facilities

There are plenty of toilets around the Outpatients Department including some with baby changing facilities and hoists. We also have a dedicated breastfeeding room. Look out for the signs or ask a member of staff for directions.

Costa Coffee will be closed until 5 November. We also have WHSmith and our Parkside Restaurant for food and drink provisions at the hospital.

We have a portable buzzer system which allows you to go for a walk or get a coffee if your appointment is delayed. Just ask for a buzzer at any time so we can let you know when we’re ready for you.

Toys and games are available to help keep younger children occupied and there is an entertainment room with games consoles for over 12s.

Access to the rest of the hospital

You can access the rest of the hospital from the main entrance. Signs will point you in the right direction.

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