PALS

Hi, I’m Sarah Fraser, the Patient Advice and Liaison Service (PALS) Manager.

I’m here to help

When you need advice, have concerns or don’t know where to turn.

I offer confidential advice and support and can help sort out any concerns you may have about the care we provide. I can also guide you through the different services available from the NHS.

If you have positive feedback about the Trust I’d be delighted to hear it and can pass it on to the correct department for you.

You can get in touch with me by emailing scn-tr.pals@nhs.net or calling 0114 271 7594.

What can PALS do for me?

• offer advice and support for you and your family
• provide you with information on NHS services
• listen to your concerns, suggestions and queries
• help you sort out problems quickly
• encourage you to get involved

PALS works independently when handling patient and family concerns. We will listen to you and liaise with staff and, where appropriate, other organisations to ensure prompt solutions.

If necessary, we can also refer patients and families to local or national support groups. Feedback is very important to us and there are a number of surveys which take place throughout the year. If you are asked to complete these we would be very grateful if you could.

Formal complaints

PALS attempts to resolve your problems quickly, however if you feel the need to make a formal complaint, we will be happy to advise and guide you through the complaint procedure.

Further information about the formal complaints procedure can be found in the information resource ‘Are we getting it right? How to make a complaint’ or by contacting the Complaints Team on 0114 271 7194.

Support from other organisations

Sheffield SENDIASS

Sheffield Special Educational Needs and Disabilities Information, Advice, and Support Service (SENDIASS) provides impartial information, advice and support to children, young people with SEN and disabilities, and their families, covering a range of matters including education, health, social care, disability benefits and leisure.

Sheffield Advocacy Hub

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).

Advocates can help you to understand the NHS Complaints process and support you in making a complaint about your issues. If you do not feel comfortable making a complaint by yourself, or you need support at any point during the complaints process, the Sheffield Advocacy Hub can give you that support.

Telephone: 0800 035 0396
Website: www.sheffieldadvocacyhub.org.uk
Email: info@sheffieldadvocacyhub.org.uk