Patient Hub

When an appointment is booked for you at the Sheffield Children’s Hospital, you will be sent an SMS message and an email that contains a secure link to the Patient Hub. You can login to view your child’s appointment information 24 hours a day using a smartphone, tablet or personal computer. You can view a map of where your appointment is with parking information. You can also choose to accept or rebook the appointment. 

You can’t book appointments directly through the Patient Hub. When you click ‘Rebook’ you will be given a call back to discuss the rebooking of the appointment.

Please be aware that you will not be able to rebook an appointment through the Patient Hub if your appointment is within 48 hours. You will need to cancel your appointment by calling 01143053691.

You can change your mobile number and email address within the Patient Hub by visiting the Profile page once you have logged in. To change your name or address, you will still need to ring us.

Not yet but we will look at doing this in the future.

Unfortunately not. To make the system as secure as possible we can only have one mobile number associated with your Patient Hub profile. This is to make sure that only the people that need to can access appointment information.

Yes, you need to make sure that we have your mobile number and/or email address but once we have these we will contact you directly whenever a new appointment is booked.

You will not be able to cancel an appointment through the Patient Hub if your appointment is within 48 hours. To cancel your appointment, please call 01143053691.

You can view your appointment letter within the Patient Hub. You will be able to download this from Patient Hub if you need it to show any third party.

Most of our specialties are using Patient Hub, this means you will see appointments when logged in. However, a small number of our specialties are currently not using this service, therefore you will receive appointment information for these specialties by Post. 

The Patient Hub uses both your mobile number and your email address as long as you have given this to us. You will need to tell us your new mobile number, if you have lost your phone. You can do this by calling our Outpatients department on 0114 305 3691.

Yes, as long as you have one of the following internet browsers:

• Microsoft Edge
• Safari
• Google Chrome
• Mozilla Firefox

Not if you’re connected to a WiFi network. However, it will use your data plan if you are not connected to a WiFi network.

Yes. If a video appointment has been booked for you, when viewing the details of this appointment within Patient Hub, you can click a link which will direct you to the waiting room for this appointment.

The link will be available in your appointment confirmation letter, or in the Patient Hub 10 minutes before your appointment time.

Not at this time.