mum and daughter looking at smartphone

The Online Hub is the quick, easy and secure way to view your Sheffield Children’s appointments online. You can access it via your smartphone – just click the link we send to you via text.

To let us know that you’ve changed your mobile number please call us on 0114 305 3691. 

Frequently asked questions about the Online Hub

When an appointment is booked for you at the Sheffield Children’s Hospital, you will be sent an SMS message and an email that contains a secure link to the Online Hub. You can login to view your child’s appointment information 24 hours a day using a smartphone, tablet or personal computer. You can view a map of where your appointment is with parking information. You can also choose to accept or rebook the appointment. 

You can’t book appointments directly through the Online Hub. When you click ‘Rebook’ you will be given a call back to discuss the rebooking of the appointment.

You can change your mobile number and email address within the Online Hub by visiting the Profile page once you have logged in. To change your name or address, you will still need to ring us.

Not yet but we will look at doing this in the future.

Unfortunately not. To make the system as secure as possible we can only have one mobile number associated with your Online Hub profile. This is to make sure that only the people that need to can access appointment information.

Yes, you need to make sure that we have your mobile number and/or email address but once we have these we will contact you directly whenever a new appointment is booked.

It’s best to ring in as soon as you are aware that you need to cancel on the day of an appointment by calling 0114 305 3691.

To begin with we will continue to send a paper copy of your appointment letter to your home address. We will look to include the appointment letter in Online Hub soon. You will be able to download this from Online Hub if you need it to show any third party.

We will be opening up the Online Hub gradually, meaning if you have two appointments in different specialties, you may only see one of them in Online Hub. Don’t worry; the appointment not showing in Online Hub is still booked. We will be working hard to get all specialties into the Online Hub as quickly as possible.

The Online Hub uses both your mobile number and your email address as long as you have given this to us. You will need to tell us your new mobile number, if you have lost your phone. You can do this by calling our Outpatients department on 0114 305 3691.

Yes, as long as you have one of the following internet browsers:

  • Microsoft Edge
  • Safari
  • Google Chrome
  • Mozilla Firefox

Not if you’re connected to a WiFi network. However, it will use your data plan if you are not connected to a WiFi network.

Yes. If a video appointment has been booked for you, when viewing the details of this appointment within Online Hub, you can click a link which will direct you to the waiting room for this appointment.

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