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04 March 2020

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Visitors must not attend any of our sites if they feel unwell or have a new continuous cough OR fever OR loss of/change in smell or taste.

What are people at the hospital wearing?

Seek help if your child is unwell during COVID-19: a message from Dr Helen Stewart

If your child has a medical condition or injury they should continue to access treatment and attend medical appointments as recommended by their hospital, GP or healthcare professionals. We have added a poster to explain how to access help during this time.

Advice for parents during coronavirus


A message from our Director of Nursing

To protect our patients and staff we are restricting visitors at Sheffield Children’s at all sites. The restrictions follow COVID-19 national guidance and reflect the approach taken by NHS organisations across the country. Please help us to keep your family members safe.

Hundreds of Sheffield Hallam healthcare students volunteer to join NHS workforce – updated 15 April

Read more at the Sheffield Hallam website.

Visitors: Updated 26 March

Sheffield Children’s is updating the visitor restrictions at all sites in line with national guidance. These restrictions start from 8am 27 March.

Patients are now limited to one visitor – a parent or appropriate adult – during their stay, attendance at appointments or at the Emergency Department. Please speak to your nurse if you have any questions.

We ask that this is the same visitor each time when possible.

We appreciate this may be frustrating for you, but these measures have been put in place after national guidance has been issued to help keep our patients and staff safe.

Thank you for your patience and understanding at this time.

Postponing non-urgent surgery – Update on 18 March 2020

In line with NHS England guidance we will be postponing non-urgent surgery in some areas. This is to provide refresher training to ensure we have sufficient staff to enable essential services to continue and that we are able to provide care in response to COVID-19.

If these changes relate to your child’s non-urgent surgery at Sheffield Children’s please be assured you will be contacted directly by us in due course.

We are continuing to provide outpatient appointments to our patients, this may be on the phone, via video call or in person if this is needed and you will be contacted by Sheffield Children’s if the appointment is changed.

Thank you for your understanding and patience at this time.

Appointments – Update on 18 March 2020

We are currently looking at the best way to provide care for our patients.

This may be video or phone appointments to avoid patients coming in to hospital. Where a visit is required we are working to minimise contact with other patients in the department.

We are working hard to organise this for patients as soon as possible, you will be contacted directly by text or by phone if your appointment is changed and this site will be updated with any changes to appointments at the Trust.

If you are unable to attend please contact your bookings team through the number on your appointment letter to discuss.

Please keep checking this site for updates.

Thank you for your patience and understanding.

FAQ on virtual appointments

What if I can’t attend?

Call the contact centre on the number on your appointment letter. We may be able to offer a telephone or Skype appointment instead.  This may not be possible for all appointments, for example if you need to have a test or physical examination as part of your appointment.

How does a telephone appointment work?

If we arrange to call you via the telephone, we will call you on the telephone number we have on our records at the appointment time.  Because some of our clinics sometimes run early or late, don’t be alarmed if we call you up to half an hour either side of this time.  Because of the way our telephone system works, the call will come through as an “Unknown Number”.   If you miss the call the first time, don’t worry. We will try to call you at least twice. If we haven’t called you within an hour after your appointment time, then call the number on the top of your appointment letter

How does a Skype appointment work?

If we arrange a virtual face to face appointment (via webcam), we will take your email address and email you a link to your appointment.  Within this email we will include instructions on how to join. If for any reason, the Skype consultation doesn’t work, we will telephone you instead.

Diabetes Service 

The diabetes advice will still be available 24 hours a day, 7 days a week. The team will still be providing face to face contact, at The Northern General Hospital, when required. However, the team will otherwise be communicating with families by telephone. The team will be speaking to diabetes patients directly about telephone appointments.

Coronavirus guidance

The latest information on symptoms of Coronavirus infection can be found here.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. Only call NHS 111 if you cannot get help online.

Stay at home if you or your child has coronavirus symptoms – but if your child gets significantly worse e.g. very breathless, please call 999 or bring them to the Emergency Department immediately.

If it is an emergency or if you feel your child is too unwell to stay at home or may have another condition (particularly if under six months of age), you may still need to seek help. Our emergency department is still open for all patients with illnesses and injuries which need emergency care.

Most children who have coronavirus can be kept at home and will get better.

Stay at home if the symptoms are either:

  • a high temperature – this means they feel hot to touch on the chest or back (you do not need to measure temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if they usually have a cough, it may be worse than usual)

We recommend your child:

  • Has plenty to drink
  • Is allowed plenty of rest
  • Is given paracetamol – in most cases this will make them feel better and reduce any fevers they may have

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Please see here for information about young children with a high temperature.

Stay at home advice can be found here.

We have a created a collection of resources to help children and families deal with the impacts of Coronavirus.

Please visit the for up to date information on the national response and guidance.

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Sheffield Children’s NHS Foundation Trust
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When you come to Sheffield Children's, whether it's the Emergency Department, an outpatient appointment or as an in…
To protect our patients we are restricting visitors to one person per patient at Sheffield Children’s at all sites. Please help us to keep your family members safe.See more NHS guidance about COVID-19

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