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Outpatients

outpatients and main entrance

Our Outpatients Department holds a wide range of clinics to treat children and young people with a variety of different conditions.

Being an outpatient means you will have to come to the hospital to see one of our doctors. You may have to come and visit us a few times but you won’t have to stay overnight.

Outpatient clinics run between 9am and 5pm, Monday to Friday.

Our appointment phone line is open until 8pm, Monday to Friday.

If you have an appointment booked, we will give you a call with an automatic message to remind you on 0114 305 3000. You can save this number on your phone as ‘SCH Outpatients Automatic’. If you call this number back, you will reach our new automatic reminder service which will tell you about your next appointment.

However, if you need to change your appointment and speak to a person instead, please use 0114 305 3691. Save this number on your phone as ‘SCH Outpatients’.

Telephone/video appointments

We are now able to offer certain appointments via video/telephone.

Please note that your child must be present during the telephone/video appointment. If for any reason this is not possible the appointment should be re-arranged. If our clinician contacts you and your child is not present they may end the call and you will have to reschedule the appointment when your child is present. This may be recorded as a ‘was not brought’ or patient cancellation and, in line with our access policy, you may be discharged back to your GP.

Find out more about video appointments and see some frequently asked questions on our dedicated video appointment pages.

Wearing a mask

It is your choice whether you choose to wear a mask or not at Sheffield Children’s.

This choice also extends to our staff. So please respect their decision either way. There are a couple of situations where staff are still required to wear a mask, these are:

  • If they are providing direct patient care to a patient with respiratory symptoms, some other infections, or in protective isolation
  • If they are well enough to work, but have a cold or similar minor illness

If you would prefer the clinician directly treating your child to wear a mask, you can ask them to do so.

Video guides

Arrival

Follow Molly as she visits the Sheffield Children’s Outpatients Department for her appointment.

Height and weight

Lots of patients come here for an appointment and they’re measured for height and weight. Watch Tendo be measured before his appointment.

Blood tests

Tendo shows us what happens at an appointment for a blood test.

Urine tests

Tendo shows us what happens if you need your urine tested at an outpatient appointment.

We’ve tried to make coming for an appointment as easy as possible – just follow these steps:

1. The Outpatients Department is just inside the main entrance which you can access from Clarkson Street.

2. Use the self-service check-in screens to let us know you’re here. If you have any problems you can check in at reception.

3. Take a seat and wait for your child’s name to appear on the call screens. The screens will tell you where you need to go for your appointment.

4. If you don’t want your child’s name to appear on the screens, have a word with our reception team and they will arrange an alternative for you.

Find out more about coming for an appointment and what to expect during your appointment.

Clinics at other locations

Some outpatient clinics are held in particular units such as cystic fibrosis, hearing services or oncology and haematology, while some are seen at different sites including Centenary House, the Ryegate Children’s Centre and the Northern General Hospital (OPD2). Your appointment letter will tell you where you need to go.

Further information is available on the Sheffield Teaching Hospitals website – Northern General Hospital – how to get here – and in the Sheffield Hospital Guide produced by South Yorkshire Transport.

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