Hearing (Audiology) Service

A child has a hearing test with an audiologist. They are having fun and counting little wooden figures into a boat.

Due to the current situation with COVID-19, Hearing Services is not offering any routine appointments, and may therefore not be able to review your child in a hearing aid clinic when planned. We are still able to offer some limited telephone appointments and provide some postal services, so please contact do us on sch.audiologyreferrals@nhs.net if you feel it is urgent.

However, we hope that that the information below will answer some of the concerns you may have.

Workshop enquiries related to batteries, hearing aid repairs or earmoulds, please now contact 07854 089810 so that we can assist you as soon as possible.

What if my child requires batteries for their hearing aid(s)?

Please email sch.audiologyreferrals@nhs.net or text the Hearing Services mobile 07854089810 and they will be posted to you asap. Please tell us what type of battery you require if possible and do not ask for more than you need.

What if my child requires replacement tubing for their hearing aid(s)?

Please email sch.audiologyreferrals@nhs.net or text the Hearing Services mobile 07854089810 and we will post some to you.

Please look at the NCDS help videos if you need a reminder about how to change the tubing.

What if my child loses their ear mould(s)?
Please email sch.audiologyreferrals@nhs.netor text the Hearing Services mobile 07854089810. We may in some cases be able to order a replacement as some of our moulds are electronically scanned. If not, see below.
What if my child needs new ear mould(s)?

Please email sch.audiologyreferrals@nhs.netor text the Hearing Services mobile 07854089810. An audiologist will contact you and discuss whether it is appropriate and safe for you to come in to have an impression of the ear taken to make a new ear mould. Due to the current situation, we will only consider doing so for very significant hearing losses at present.

My child has lost their hearing aids?

Please email sch.audiologyreferrals@nhs.netor text the Hearing Services mobile 07854089810. We can post replacement hearing aids out as long as we have them in stock.

My child's hearing aid is faulty / not working?

If your child’s hearing aid/s is not working, try replacing the battery. If it still does not work, please check to see if the tubing is blocked (wax/debris) and if it can be removed safely. You could try to look at the troubleshooting video at https://www.c2hearonline.com/ to see if you can resolve the problem yourself.

If it still doesn’t work, please email sch.audiologyreferrals@nhs.net or text the Hearing Services mobile 07854089810

My child feels that their hearing has deteriorated or improved, what can you do?

Please email sch.audiologyreferrals@nhs.netor text the Hearing Services mobile 07854089810. An audiologist will contact you to discuss whether we need to send you differently programmed hearing aids, or whether hearing aids may no longer be appropriate

How do I make sure my child’s hearing aid/s are clean?

You can use unscented wipes/antibacterial wipes to clean your child’s earmould, you can also wash the earmould in warm soapy water and leave overnight to dry. Please ensure there is no water left in the tubing as this may prevent the sound getting through.

The tubing can be cleaned using a pin or paperclip; you can also use a small brush such as a dental brush to clean the tubing. If you are not sure how to do this please ask the audiologist at your next appointment.

You may also find the following useful:

Based at Sheffield Children’s Hospital, our Hearing (Audiology) Service sees children to assess and manage their hearing and balance problems.

Sheffield Children’s is one of only 19 paediatric audiology services out of 134 across the country to achieve IQIPS (Improving Quality in Physiological Services) accreditation.

Conditions

The types of conditions we treat are:

  • conductive and sensorineural hearing loss
  • auditory processing
  • balance conditions
  • wax removal for hearing aid users

If you are concerned about your child’s hearing please see your GP, school nurse, health visitor or speech and language therapist.

Services and special interests

  • Hearing assessment:
    • Range of hearing tests for all ages
    • Speech testing
  • Hearing Aid Service:
    • Fitting of most types of hearing aids, including bone conduction aids and CROS and BiCROS aids
  • Bone-anchored hearing aid (BAHA) service:
    • Surgery
    • BAHA fitting and review at the hospital.
  • Tinnitus rehabilitation
  • Auditory processing screening and management
  • Vestibular (balance organ) testing including rotating chair testing, and Vestibular Rehabilitation
  • Transition onto adult service

The latest hearing aid technology

Children who need a hearing aid can get the latest digital technology available to the NHS in a choice of colours and even add their favourite character or football team to the ear mould!

These are set up and monitored for as long as your child is under our service by qualified paediatric Audiologists.

Links

The newborn hearing screening programme (NHSP) tests children up to three months of age and is based at the Jessop Wing of Sheffield Teaching Hospital NHS Foundation Trust. If a baby is found to have a hearing loss from the newborn hearing screen, further investigation and management is offered by the children’s hearing services department.

We have excellent links with the education service and visit Sheffield hearing impaired units weekly to provide a hearing aid and ear mould service.  All children that meet the criteria are referred to the Service for Hearing Impaired Children (SHIC) service in order for them to get help at school by a teacher of the deaf.

We also have close links with the Sheffield Deaf Children’s Society (SDCS) who run a deaf youth club, family play sessions for under 10s and other events throughout the year.

Medical audiology service

The medical audiology service is provided for children with any degree of permanent childhood hearing impairment. Clinics are usually undertaken by a community paediatrician with a specialist interest in audiology, an audiologist and an assistant audiologist.  On occasion a Teacher of the Deaf or a specialist heath visitor may also be present. The purpose of this clinic is to carry out aetiological investigations to look into the possible cause of your child’s hearing loss.  Investigations such as an Magnetic Resonance Imaging (MRI), electrocardiograms (ECG), urine analysis and ophthalmology assessment will need to be carried out.

In some cases the cause of your child’s hearing loss may still be unknown. However if the cause is found this can help us with the management of your child’s hearing loss and look at the options available to your child in the future. We work closely alongside other departments such as Ear Nose and Throat and Speech and Language Therapy as well as the Sheffield Children’s Hearing Impaired Teachers. We also aim to work closely alongside Cochlear Implants centres in the region.

Training

We deliver training to degree students from speech and language therapy and audiology courses and also regularly give lectures to medical students.

Clinics

C Floor, access via the green lifts
Sheffield Children’s Hospital, Western Bank, Sheffield, S10 2TH

How to be referred to us

If you are concerned about your child’s hearing please see your GP, school nurse, health visitor or speech and language therapist

Outreach clinics

These currently take place at Firth Park Clinic and Ryegate Clinics. We require a very quiet test environment to ensure accurate results – if you would like us to provide a screening service for local patients on a regular basis please get in touch.

Opening times

The department is open from 8.30am to 5pm, Monday to Thursday, and 8.30am to 4.30pm Friday. Late night opening Wednesdays until 7pm. Saturday mornings on an ad-hoc basis.

Contact us

Telephone: 0114 271 7450
Text phone: 07854 089810
Fax: 0114 271 7463
Email: scn-tr.audiology@nhs.net

For impressions for replacement ear moulds or for a lost or faulty hearing aid please call Workshop 0114 271 7462 or Reception on 0114 271 7450.

The newborn hearing screening programme (NHSP) tests children up to three months of age and is based at the Jessop Wing of Sheffield Teaching Hospital NHS Foundation Trust Telephone: 0114 226 8292.

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