Stay local and walk or cycle if you can, where this is not possible use public transport.
Avoid peak times and think about the routes and ways you travel, so that everyone has more space to stay safe.
Protect yourself and others by the government guidelines on social distancing wherever possible, both on vehicles and while waiting at bus stops or at Interchanges.
You must wear a face covering when using public transport – you could be refused entry if you are not. From Friday 24 July, you’ll need to wear a face covering in interchanges and stations, as well as on board public transport. Find out more on the Gov.uk website.
Carry your own hand sanitiser with you. Wash or use sanitiser on your hands before and after using public transport and catch coughs and sneezes in tissues.
Please follow the instructions on our notices or given by staff
Be patient and kind to other passengers and staff
Your journey may take longer than normal and some routes may be busier than usual, but please be patient and considerate of staff and other customers during your journey.
It is likely that buses will reach capacity quickly and customers waiting at a bus stop may see buses drive past with ‘Bus Full’ signs on their destination screens.
When buses have reached capacity (all available seats taken) the driver will only pull up at the stop to let a passenger get on if a passenger needs to get off. A strict ‘one-off, one-on’ policy will be in place. First and Stagecoach have updated their apps to show capacity indicators. You can find out more on our ‘When is the best time to travel’ page.
You will need to allow extra time for your journey and be prepared to wait.
While capacity is reduced on buses, there may be more people waiting to board the last bus than the bus is able to carry. If this happens, operator bus drivers will be able to get in touch with the depot for assistance. You may also wish to consider alternative means of travel to complete your journey.
As always, bus drivers will use their discretion when it comes to vulnerable customers.
You must wear a face covering when using public transport to maintain a safer environment and prevent spreading the virus – you could be refused entry if you are not.
From Friday 24 July, you’ll need to wear a face covering in interchanges and stations as well as on board public transport.
A face covering is a cloth covering that covers your nose and mouth – you should make or buy your own. You can find out how to wear and make a face covering on the Gov.uk website.
Children under 11 don’t need to wear a face covering and exemptions will apply to some passengers due to health conditions or disabilities. This includes people who have breathing difficulties and other respiratory conditions, visual impairments or mental health conditions. You can find a list of exemptions on the Gov.uk website exemptions page.
If you have a health condition which means you’re unable to wear a face covering, you’ll need to let staff on board know. If it’s easier for you, you can download our journey assistance cards and you can show the face covering exemption card when you travel.
Your driver may not be wearing a face covering if they are behind a screen, as the screen helps to provide protection.
In order to enable social distancing, buses will be operating at a reduced capacity with 45% of seats (just less than one in every two seats) being available for customers and no standing allowed. Operators are communicating with customers about how to social distance on board via:
Vehicle capacity signs and vinyls on each bus showing the maximum number of passengers that can be carried at any one time.
On First Group buses capacity is: Double decker – 31-35, Single decker- 17-19, Midi bus – 13-17.
On Stagecoach buses capacity is: Double decker – 32, Single decker- 19, Minibus – 11, Midi bus – 17
Posters on buses to clearly show where you should/shouldn’t sit to maintain a safe distance. You should only sit with somebody if they’re in your household or bubble.
On Stagecoach buses it’s one person per double seat. Leave the seat behind or next to someone empty.
Passengers are not permitted to stand on board vehicles.
New ‘Bus Full’ messages on vehicle destination boards to advise customers when a vehicle has reached its reduced capacity. Drivers will only allow another passenger to board if a passenger gets off.
Bus operator apps for First and Stagecoach have now been updated to add capacity checkers so you can see how busy your bus is and whether there is a seat free. Visit our ‘When is the best time to travel page’ for more information.
Supertram is currently determining the measures they will employ to enable social distancing on their tram and tram train vehicles. Measures being considered include:
Marking a number of seats out of use on tram (seats affected will be taped off and signed)
Vinyls on the doors of trams, both internal and external facing, with key safety messages
Posters on trams with key safety messages
Updating on-board audio announcements to raise awareness of seats marked ‘out of use’.
Each train operator is applying appropriate measures for each individual vehicle type to ensure social distancing can be achieved. These include:
Seat bands (or red and green labels) will be applied to indicate which seats are ‘out of use’ and where customers can sit to adhere to social distancing guidelines.
Each operator will apply consideration where customers are travelling with companions and seating space need to be provided close together.
Hazard tape will be in place around control panels to ensure staff can access them safely.
Sections of the train will be isolated to segregate staff and customers.
Social distancing and signs in place at passenger touch points (in carriages, on doors etc.).
Signage on toilets encouraging social distancing when entering/exiting.
Posters to remind passengers to follow Government’s guidance on hygiene and handwashing.
The health and safety of our passengers, drivers and staff are our top priority.
We are actively monitoring the Coronavirus (COVID-19) situation and want to make sure City Taxis passengers and drivers are aware of the best ways to protect themselves and each other when travelling. We would also like to reassure passengers that all our drivers have been advised to closely follow the HSE guidelines.
Wash your hands well and often to avoid contamination.
Cover your mouth and nose with a tissue or sleeve (not your hand) when coughing or sneezing and discard used tissue into a bin.
Avoid touching eyes, nose, or mouth with unwashed hands.
Clean and disinfect frequently touched objects and surfaces.
Do not put others at risk and do not travel if you suspect you have any symptoms.
Choose card payment where possible and avoid using cash. This can be done by downloading the City Taxis App and adding your card details or following the guidelines to use Airpay when offered.
If you are feeling unwell visit the HSE website for guidance and we please ask you not to put others at risk by travelling.
We advise passengers to travel in the back seat of the taxi where possible.
You also have the option to request a taxi with a clear plastic screen fitted between the back and front seats. This can be requested on the app, IVR bookings or when booking over the phone.
We are working closely with drivers to offer the latest up to date information and advice based on HSE guidelines to keep you safe and have a dedicated response team to handle all queries and questions (details below). Drivers have been advised to continuously clean their vehicles following each journey. We are doing all we can to continue to safely get you where you need to be.
Laptops and tablets are being provided for disadvantaged families, children and young adults who do not currently have access to them through another source, such as their school. Digital devices can be requested for:
children and young people aged 0 to 19, or young children’s families, with a social worker
disadvantaged year 10 pupils
Local authorities, academy trusts and other relevant organisations overseeing schools and social care have been invited to order devices. Schools, parents and pupils cannot apply for internet access or digital devices themselves.
Internet access is being provided through 4G wireless routers for people who do not currently have it.
Get Online @ Home supplies refurbished desktop PCs from £99, laptops from £169 and Windows 10 tablets from £139. Customers are eligible if any of the following apply:
They are a charity registered in the UK
They part of a low-income family that receives state benefits
They live in a community with “limited access” to technology
They have a disability
If a customer is looking to switch their broadband supplier at the same time, it’s also possible to get these machines even cheaper. Get Online @ Home have a deal with Carphone Warehouse where people who sign up to one of the approved ISPs can get a PC or Netbook free of charge, or a refurbished laptop for £59.
Customers who do not meet eligibility criteria can still purchase the refurbished equipment, but at a slightly higher price.
A joint statement from the Government, Ofcom and the telecommunications industry.
The UK’s major internet service and mobile providers, namely BT/EE, Openreach, Virgin Media, Sky, TalkTalk, O2, Vodafone, Three, Hyperoptic, Gigaclear, and KCOM have all agreed to a number commitments, effective from March 2020, to support customers through COVID-19.
Attend Anywhere (the service we use for video calls) has been ‘whitelisted’ by mobile providers, meaning there will be no data usage incurred while using this service.
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