New wellbeing support line for young people in Sheffield

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21 May 2020

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A new support line has been launched to help young people with issues such as low mood, anxious thoughts and loneliness.

Youth charity Sheffield Futures, NHS Sheffield Clinical Commissioning Group and Sheffield Children’s NHS Foundation Trust  have come together to create the support line so young people in the city aged 12–18 can talk about issues they’re struggling with.

The service is run by emotional health and wellbeing practitioners who are part of the Door 43 wellbeing service at Sheffield Futures.

Dan White, Head of Targeted Services and Health at Sheffield Futures, said: “There’s been a real need for mental health support for young people for some time, but the coronavirus pandemic has created even bigger challenges for young people.

“Many are cut off from their support systems, such as their friends and schools. Managing uncertainty, worry and the disruption to daily life is very difficult, particularly for those who do not have positive relationships with their families.

“Door 43 usually provides much of its support face-to-face, but due to socially distancing measures we’ve had to bring much of that work online. We’re really pleased to be able to add the helpline to our services and feel it’s needed now more than ever.”

The team can speak to young people who might be struggling with challenges such as exam stress, relationship issues, bullying or isolation.

The service can also signpost young people to additional services if they require more long-term support.

Dr Steve Thomas, Sheffield GP and Clinical Director for Mental Health, Learning Disabilities and Dementia at NHS Sheffield Clinical Commissioning Group, said: “We’re really happy to see this new helpline established with the skill and expertise of colleagues at Sheffield Futures.

“It’s an important addition to the opportunities that are available for our young people to access support, care and information when things may be difficult emotionally and psychologically, particularly in these tough times.”

Jeff Perring, Medical Director at Sheffield Children’s, said: “This provision is really welcome. Our Child and Adolescent Mental Health Services (CAMHS) are continuing to work hard to provide support for children and young people at this time. This new phone line provides young people with an additional way to talk about things they may be struggling with and is a great asset to the care provision already available.”

The support line is open Monday to Friday 5pm-9pm and Saturday 9am to 9pm, call 0808 275 8892. For more information about Door43 visit

For more information on how children and young people can seek support from CAMHS, visit the Sheffield Children’s dedicated webpage here: 

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