What will PALS offer me?

• Advice and support for you and your family 
• Provide you with information on NHS services
• Listen to your concerns, suggestions, and queries.
• Help you sort out problems quickly
• Encourage you to get involved
 
PALS attempts to resolve your problems quickly, however if you feel the need to make a formal complaint will be happy to advise and guide you through the complaint procedure.

PALS works independently when handling patient and family concerns. We will listen to you and liaise with staff and, where appropriate other organisations to ensure prompt solutions. If necessary, we can also refer patients and families to local or national support groups.

Feedback is very important to us. There are a number of surveys which take place throughout the year. If you are asked to complete these we would be very grateful if you could. There are also a number of suggestion boxes around the trust for you to use to tell us the good and bad experiences you have had.

 

Linda Towers

PALS co-ordinator

Parents are free to drop in and see me any time they have any queries. I am always here to provide help and advice when needed.

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