Needs updating

NHS National Staff Attitude Survey 2009

Background

The staff survey report shows a summary of the NHS National Staff Survey 2009 results for Sheffield Children’s NHS Foundation Trust. This information, together with reports for other NHS organisations, is available on the Care Quality Commission website.

The survey was completed during October and November 2009. The response rate was 46% in comparison with an average response rate of 50% for all acute Trusts using Capita as their survey administrators.

Key Findings for Sheffield Children's NHS Foundation Trust The report shows that in comparison with all acute specialist trusts in 2009, there are 10 positive (better than average),14 negative (worse than average) and 14 neutral (average) findings for our Trust.

There are some areas where the results are an improvement on the Trust’s 2008 score although remain below the average or at the average for acute specialist trusts in 2009, therefore are recorded as negative or neutral findings.

For example, work pressure felt by staff is shown as a negative finding and support from immediate managers, job satisfaction and experience of harassment, bullying or abuse from patients/relatives are neutral findings.

The Trust is in the best 20% of acute specialist trusts for eight of the findings, including use of flexible working options, work-related stress, experience of harassment, bullying or abuse or physical violence from staff, equal opportunities for career progression, experience of discrimination and staff intention to leave their job.

The Trust is in the worst 20% of acute specialist trusts against 7 of the indicators, including use of well structured appraisals and personal development plans, staff motivation at work, attendance on equality and diversity training, experience of physical violence from patients/relatives and impact of health and well-being on ability to perform work.

The four areas where staff experience has most improved since the 2008 results are staff experiencing harassment, bullying or abuse from patients/relatives, staff intention to leave jobs, staff job satisfaction and support from immediate managers.

There are a number of areas where steps have already been taken to address these concerns since the survey was carried out last year, in particular the focus to achieve compliance across the Trust in statutory and mandatory training and PDR completion.

Following these key pieces of work, we know that increased numbers of PDR discussions and mandatory training exercises have taken place and work is now ongoing to improve the quality and further embed these processes.